Frequently Asked Questions
Everything you need to know about your Night Owl experience.
How long does shipping take for my breast pump?
Standard shipping typically takes 3-5 business days within the continental US. Expedited overnight options are available at checkout for those who need their pump urgently.
What is your return policy on wearable pumps?
Due to the personal and hygienic nature of our products, we can only accept returns on unopened and factory-sealed boxes within 30 days of purchase. Used pumps cannot be returned.
Are The Night Owl pumps covered by insurance?
While we do not bill insurance companies directly, we provide a detailed itemized receipt with every purchase that you can submit to your provider for potential reimbursement.
How do I ensure I choose the correct flange size?
We provide a printable sizing guide on our 'Fitting' page. Choosing the correct flange size is essential for comfort and maximizing your milk expression.
Do your products come with a warranty?
Yes, all Night Owl electronic pump motors are covered by a 12-month limited warranty against manufacturing defects. Accessories like valves and tubing are not covered.
Are the materials BPA-free and safe?
Absolutely. All components that come into contact with breast milk are made from food-grade silicone and are 100% BPA-free, PVC-free, and phthalate-free.